Terms of Service

Last updated: 9 May 2026

1. Introduction

These Terms of Service ("Terms") govern your use of Fix My Snag, a cloud-based snagging and defect management service ("Service") provided by Pinchpop Ltd ("we", "us", "our").

By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. Definitions

3. The Service

3.1 What we provide

Fix My Snag is a snagging and defect management platform that allows you to:

• Create and manage projects.
• Record and track snags and defects.
• Upload photographs and documents.
• Communicate with contractors, developers and other parties.
• Export your data.

Where you choose, the Service may send snagging information, including photos, notes, and related project details, to developers, contractors, or other third parties nominated by you or otherwise connected to your project. You are responsible for ensuring you have the right to share that information with those third parties.

The Service is intended for individuals acting for personal, non-commercial purposes. It is not intended for use by businesses, developers, builders, managing agents, or other commercial entities unless we agree otherwise in writing.

3.2 Service availability

We aim to keep the Service available on a continuous basis and to achieve 99.5% monthly availability. However, we do not guarantee uninterrupted or error-free access. The Service may be unavailable from time to time due to:

• Scheduled maintenance.
• Unplanned outages or technical issues.
• Third-party service failures.
• Circumstances beyond our reasonable control.

3.3 Changes to the Service

We may update, modify, suspend, or discontinue features of the Service at any time. If we make a material change that we reasonably consider is likely to adversely affect your use of the Service, we will give you reasonable prior notice where practicable.

4. Your Account

4.1 Age restriction

To use the Service, you must be at least 18 years old. By creating an account or using the Service, you confirm that you are 18 or over. If you are under 18, you must not create an account or use the Service.

4.2 Registration

To use the Service, you must create an account by providing accurate and complete information.

4.3 Account security

You are responsible for:

• Keeping your login credentials confidential.
• All activity that occurs under your account.
• Notifying us immediately at support@pinchpop.com if you suspect unauthorised access.

4.4 Account types

You may only create an account for yourself. If you provide information about another person, you must have the right to do so and you remain responsible for that information.

4.5 False age information

If we reasonably believe you are under 18 or that you have provided false age information, we may suspend or close your account.

5. Acceptable Use

5.1 You agree to

• Use the Service only for lawful purposes.
• Comply with all applicable laws and regulations.
• Keep your account information accurate and up to date.
• Respect the rights of others.

5.2 You must not

• Use the Service to store or transmit illegal content.
• Attempt to gain unauthorised access to the Service or other accounts.
• Interfere with or disrupt the Service.
• Reverse engineer, decompile, or attempt to extract source code.
• Use the Service to send spam or unsolicited communications.
• Resell or redistribute the Service without our permission.
• Use automated tools to access the Service except where expressly approved by us in writing.
• Upload malicious code, malware, or anything designed to damage or interfere with systems or data.
• Use the Service for business or commercial purposes unless we agree otherwise in writing.

5.3 Enforcement

We may suspend or terminate your account if you breach these Terms or use the Service in a way that could harm us, the Service, or other users.

6. Your Content

6.1 Ownership

You retain ownership of all Content you upload to the Service. We do not claim ownership rights over your Content.

6.2 Licence to us

By uploading Content, you grant us a limited, non-exclusive, worldwide, royalty-free licence to store, process, transmit, display, and reproduce your Content solely to provide, maintain, secure, and improve the Service in accordance with these Terms and our Privacy Policy.

6.3 Your responsibilities

You are responsible for:

• Ensuring you have the right to upload your Content.
• The accuracy and legality of your Content.
• Backing up your Content where appropriate, although we may maintain reasonable backup procedures.

6.4 Prohibited content

You must not upload Content that:

• Infringes intellectual property rights.
• Is defamatory, obscene, or offensive.
• Contains malware or harmful code.
• Violates any applicable law.

7. Service Plans

7.1 Free Service

The Service is currently provided free of charge.

7.2 Usage limits

We may apply reasonable limits to features, storage, or usage to ensure fair access for all users. Any current limits, if applicable, will be displayed within the Service.

7.3 Future paid plans

We may introduce paid plans, premium features, or subscription options in the future. If we do:

• We will clearly tell you before any charge starts.
• We will show the price and key payment terms before you agree to pay.
• We will not charge you unless you actively consent to the paid plan.
• If a free tier remains available, we will make that clear at the time.
• You may choose not to move to a paid plan and may close your account if you prefer not to continue.

7.4 Price changes during a Subscription Period

Once you are on a paid Subscription and have given the consent described in section 7.3, we may increase the price of your Subscription no more than once in any 12-month period where our costs to provide the Service materially increase, including where third-party suppliers, hosting providers, payment processors, messaging providers, or other service providers increase their charges, or where there is a change in tax or law that affects the cost of providing the Service. Any increase will be reasonable and proportionate to the increase in our costs.

We will give you at least 30 days' written notice of any price increase before it takes effect. The notice will be sent by email to the address registered on your Account and will set out the new price and the reason for the change.

Any price increase will take effect from the start of your next Subscription Period. If you do not wish to continue at the new price, you may cancel your Subscription before the new price takes effect; your current Subscription Period will continue at the price you have already paid.

8. Intellectual Property

8.1 Our rights

We (or our licensors) own all intellectual property rights in the Service, including:

• The software and source code.
• The design, logos, and branding.
• Documentation and other materials.

8.2 Your licence to use the Service

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your personal, non-commercial use in accordance with these Terms. This licence does not include the right to:

• Sublicense or resell the Service.
• Modify or create derivative works.
• Copy or distribute the Service except as allowed by law or by us in writing.

8.3 Feedback

If you provide feedback or suggestions about the Service, we may use them without obligation to you.

9. Data Protection

9.1 Privacy Policy

Our collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms.

9.2 Your role

Where you upload or enter personal data about other people into the Service, you are responsible for making sure you have the right to do so and for complying with applicable data protection law in relation to that information.

9.3 Our role

We act as a Data Controller for the personal data we collect and use for our own purposes, such as:

• Account creation and administration.
• Billing and payment processing.
• Customer support.
• Security, fraud prevention, and service monitoring.
• Product analytics and service improvement.
• Legal and compliance obligations.

Where we process Customer Data strictly on your instructions to provide the Service to you, we act as a Data Processor for that limited processing activity.

10. Data Processing Terms

This section sets out the terms under which we process Customer Data on your behalf, where and to the extent that we do so as a processor.

10.1 Scope of processing

10.2 Our obligations as Processor

Where we act as processor, we will:

(a) Process on your instructions

Only process Customer Data on your documented instructions, unless required by law to do otherwise.

Inform you if we believe an instruction infringes data protection law.

(b) Ensure confidentiality

Ensure that persons authorised to process Customer Data are subject to confidentiality obligations.

(c) Implement security measures

Implement appropriate technical and organisational measures to protect Customer Data, including:

• Encryption of data in transit and at rest where appropriate.
• Access controls and authentication.
• Regular security testing and monitoring.
• Incident response procedures.

(d) Sub-processors

Engage sub-processors only where reasonably necessary to provide the Service.

Ensure sub-processors are bound by appropriate data protection obligations.

Remain responsible for the performance of our sub-processors in relation to the processing we carry out on your behalf.

(e) Assist with data subject rights

Assist you, so far as reasonably possible, with requests from individuals exercising their rights under UK data protection law, taking into account the nature of the processing.

(f) Assist with compliance

Assist you, so far as reasonably possible, with obligations relating to:

• Security of processing.
• Personal data breaches.
• Data protection impact assessments.
• Prior consultation with the ICO.

(g) Data breach notification

Notify you without undue delay after becoming aware of a personal data breach affecting Customer Data that we process as processor.

Provide information reasonably necessary to help you meet your own notification obligations.

(h) Data deletion

On termination of your account, we will delete Customer Data that we process as processor within 90 days of termination, unless retention is required by law or reasonably necessary for limited business records. You are responsible for exporting any data you wish to retain before closing your account.

(i) Audit and information

Make available information reasonably necessary to demonstrate compliance with this section.

Allow for and contribute to audits or inspections, subject to reasonable notice, confidentiality, and security restrictions.

10.3 Sub-processors

You give us general authorisation to engage sub-processors to help us deliver the Service. Our current sub-processors are:

We will notify you of any intended changes to our sub-processors by updating this list and, where practicable, giving you reasonable prior notice. If you object to a new or replacement sub-processor, you may notify us at support@pinchpop.com within a reasonable period of the notice, and we will discuss your concerns in good faith. We will take reasonable steps to ensure any sub-processors we use are bound by appropriate data protection obligations.

10.4 International transfers

Customer Data may be transferred to countries outside the United Kingdom. Where this happens, we will use appropriate safeguards required by applicable data protection law.

10.5 Your obligations

You confirm that:

• You have a lawful basis to process any personal data you upload or enter into the Service.
• You have provided any required privacy information to individuals where applicable.
• Your instructions to us comply with applicable law.
• You will respond to data subject requests where required, with our reasonable assistance where applicable.

11. Limitation of Liability

11.1 Our liability to you

Subject to section 11.3, our total liability to you under these Terms shall not exceed:

• The fees you paid to us in the 12 months before the claim arose; or
• 100 GBP if you are on a free plan.

11.2 Exclusions

Subject to section 11.3, we are not liable for:

• Loss of profits, revenue, or business.
• Loss of data, except where required by applicable law.
• Loss of goodwill or reputation.
• Indirect or consequential losses.
• Losses arising from your breach of these Terms.
• Losses arising from circumstances beyond our reasonable control.

11.3 Nothing excluded

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Any liability that cannot be excluded or limited by law.

11.4 Consumer rights

If you are a consumer, you have legal rights under the Consumer Rights Act 2015. These Terms do not affect those rights.

12. Indemnity

You agree to indemnify and hold us harmless from any claims, losses, or damages (including reasonable legal fees) arising from:

• Your breach of these Terms.
• Your Content.
• Your violation of any law or third-party rights.
• Your use of the Service.

This section does not apply to the extent a claim is caused by our own negligence, wilful misconduct, or breach of law.

13. Term and Termination

13.1 Term

These Terms apply from when you create an account until terminated.

13.2 Termination by you

You may terminate your account at any time by:

• Using the account deletion feature in the Service; or
• Contacting us at support@pinchpop.com.

13.3 Termination by us

We may suspend or terminate your account:

• Immediately if you breach these Terms.
• If necessary to protect the Service, our systems, or other users.
• On reasonable notice for any other reason.

13.4 Effect of termination

Upon termination:

• Your right to use the Service ends immediately.
• You may export your Content before termination where reasonably practicable.
• We will handle deletion of your Content in accordance with our Privacy Policy and applicable law.
• Sections that by their nature should survive termination will continue to apply.

13.5 Refunds on termination

If you are on a paid plan in future and we terminate your account without cause, we will refund any prepaid fees for the unused portion of the service period, unless we are legally entitled to withhold them.

14. Changes to These Terms

We may update these Terms from time to time.

How we notify you:

• For material changes: we will give you reasonable prior notice where practicable.
• For minor changes: we will update the "Last updated" date.

If you continue using the Service after changes take effect, you will be treated as having accepted the updated Terms. If you do not agree with the changes, you should stop using the Service and close your account.

15. General

15.1 Governing law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15.2 Entire agreement

These Terms, together with our Privacy Policy and any other documents referred to in them, constitute the entire agreement between you and us regarding the Service.

15.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in effect.

15.4 Waiver

Our failure to enforce any provision of these Terms does not waive our right to enforce it later.

15.5 Assignment

You may not assign or transfer your rights under these Terms without our consent. We may assign our rights to a successor or affiliate.

15.6 Third-party rights

These Terms do not give rights to any third party under the Contracts (Rights of Third Parties) Act 1999.

15.7 Force majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, war, terrorism, strikes, or infrastructure failures.

16. Contact Us

If you have questions about these Terms, please contact us by email at support@pinchpop.com. Our registered company details are set out in Section 17.

17. Company Information

These Terms are provided by: